The Role of the Personal Assistant

This one day training course is a Unit of SFJ Awards – Level 3 Award in Professional PA & Administration Skills

Overview

The role of the Personal Assistant can be complex, varied and challenging, particularly when new to the role. This Unit covers the role and skills required by a PA, how to communicate, network and influence others, different management styles and skills in the business environment, time management, organising meetings and setting goals.

At the end of this course you will be able to:

  • Define the role and skills required of an effective PA and appreciate the value you add to your organisation
  • Identify strategies to manage the challenges, pressures and demands of your profession
  • Communicate, network and influence others
  • Develop your ability to communicate assertively
  • Recognise different management styles and how to respond to them to create successful working relationships
  • Employ the most up to date practices for effective time management, goal setting and organisation including diary management and facilitating meetings
  • Share best practice with your fellow learners
  • Identify strategies and resources to proactively progress in your career

Why Train with Your Excellency?

All of Your Excellency’s trainers are fully qualified and proud to deliver exceptional training to our learners across the UK and the rest of the world.

We bring experience and expertise in the learning and development industry. Our training is delivered through a blend of online live virtual classes and pre-recorded sessions. You get the benefit of both group virtual learning and resources you can watch at your convenience. 

Having trained thousands of Personal Assistants and Executive Assistants like you over the years, we are looking forward to welcoming you to the Your Excellency family of learners and alumni.

The Your Excellency Limited Team

Accredited Training Courses

All our EA and PA courses and programmes are accredited, so you can be sure you're getting training recognised by employers. Our qualifications fall on the Ofqual register.

Over 6000 EAs & PAs trained worldwide

Over 6000 EAs and PAs have benefited from our training worldwide and are now enjoying the benefits of our class leading training and coaching.

Blended learning approach

Our training is delivered via both virtual group sessions and pre-recorded videos - combining group learning and Modules you can watch in your own time.

Qualified trainers & coaches

All our trainers are qualified and experts in the topics they deliver. We are long-standing members of The Association for Coaching ®

Five star training & coaching

We always strive to over deliver in our training. Check out our reviews from previous course attendees on TrustPilot

Contact us to request more details of our Accredited Programmes, Professional Qualifications, Courses or coaching services

Lindsay Taylor

Founder & Director

lindsay@yourexcellency.co.uk

+44 7930194147

Linkedin

Joshua Taylor

Trainer & Facilitator

joshua@yourexcellency.co.uk

+44 7598260628

Linkedin

Malcolm Taylor

Founder & Director

malcolm@yourexcellency.co.uk

+44 7824619125

Linkedin

Your Excellency are proud supporters of

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Feedback from course and programme attendees

Sophie Morgan⭐️⭐️⭐️⭐️⭐️
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Excellent course, really helped me understand my role within Finance. Malcolm was an excellent trainer, who made me feel very at ease asking questions. He spoke in such a clear way that I really felt that light bulb moment ! Thank you
Google Review⭐️⭐️⭐️⭐️⭐️
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I had the pleasure of a one-to-one training session with Lindsay, Founder & Director of Your Excellency Limited today. The topic was Communicate with IMPACT and the session was brilliant. It was engaging, informative and relaxed with lots of interesting conversation. I came away from my time with Lindsay having learnt new skills which I am sure I will put to good use in both my working and personal like. I would highly recommend Your Excellency Limited.
Jodie Fuller⭐️⭐️⭐️⭐️⭐️
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Lindsay is a true well rounded training professional who has the right amount of past experience to back up what she is talking about and can link the subjects into the PA/EA sector perfectly. I was inspired and well informed after spending two out of a four day course with her. Thank you.
Gema Fern⭐️⭐️⭐️⭐️⭐️
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I took a course on project management for administrative professionals with Malcolm Taylor, a great teacher and a fantastic communicator. The contents were practical and useful, with real examples and activities that we could relate to our own professional experience. I also learnt a lot from the other students.
Gemma McCreath⭐️⭐️⭐️⭐️⭐️
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I recently undertook Level 4 Office & Administration Management training with Lindsay from Your Excellency and completed all 3 training modules and assignments to complete the Award over the last year. The training gave me so much confidence and made me want to keep coming back for more. Lindsay's teaching style made me feel so at ease. I learnt so much - not just about how to improve as a PA/Office Manager and how valuable the role is, but I also learnt a lot about myself which gave me the confidence boost, and what I needed, to progress my career. 10/10 - best training I've ever had!
Elizabeth Clarke Sarfati⭐️⭐️⭐️⭐️⭐️
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The sessions led by Lindsay and Malcom were delivered in a professional manner. The content was interesting and easy to understand. They are masters of their subjects and are passionate about them.
Fiona Duncan⭐️⭐️⭐️⭐️⭐️
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SFJ Awards - Level 4 Certificate in Office & Administration Management. I can't fault the level of training and support I received from Lindsay and Malcolm at Your Excellency Ltd. I received face to face and virtual training to achieve this qualification and both were presented in a professional, friendly and comprehensive manner. The support and guidance I needed was always to hand. This was the first qualification I had undertaken for around 30 years so I was a little apprehensive. That was all laid to rest with the belief and encouragement I received from the trainers. I am so proud of myself and would highly recommend Your Excellency Ltd to all.
Vicky McDonnell⭐️⭐️⭐️⭐️⭐️
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I attended “How to be a PA with PA – Perfect Awareness". I was a little unsure at first but it turned out to be one of the best courses I have attended for a while. Lindsay put our small group at ease instantly and adapted well when a power outage meant we didn’t have a screen. The course was the perfect mix of group discussions, work in pairs, independent ideas and fun tasks. I found out a lot about NLP and have come away with helpful tools, ideas ad thoughts and I found out a few things about myself as well. I would definitely recommend Your Excellency
Lucy Burden⭐️⭐️⭐️⭐️⭐️
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We recently had two virtual Lunch and Learn sessions with Lindsay. The sessions were truly interesting, fun and engaging. The materials and Lindsay’s knowledge were top notch. Lindsay tailored the content of the sessions to ensure our outcomes were achieved – she really took on board our goals and personalised the training for our needs. The whole team is looking forward to putting our learning into action. I wouldn’t hesitate to train with Your Excellency again in the future.
Helen Burton⭐️⭐️⭐️⭐️⭐️
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I have been running Queen Bee with my business partner for over 5 years, but have always taken a back seat with the finances. Taking part in the Principles of Finance course was my way of getting a grip on some of the basics, so that I could participate more fully in the financial decisions of the company and better understand my clients’ businesses. Malcolm really de-mystified a lot of the finance jargon and I came away feeling far more confident about tackling things such as Balance Sheets, P&L and forecasting. The worksheets were really helpful and will be a great reference tool for me in the future. I’m really pleased that I took the time to do the course – it was well overdue!
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Clifton
Bedfordshire
SG17 5HE

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Accreditations

Our Training

About us

Become a truly exceptional EA by combining strategy, finance, marketing and leadership know-how in this accessible and accredited blended-learning Programme. The Mini MBA is for Senior & Executive Assistants who want to master business and leadership skills.

The knowledge and skills you will learn will be equally useful within your professional role and personal lives.

The Mini MBA

IAM are one of the oldest professional bodies for business and administrative managers in the UK.

During your period of study with Your Excellency Limited, you will have Student Membership status of the IAM.

When you achieve your qualification, you’ll be able to take advantage of a preferential Your Excellency alumni rate and upgrade to full membership status.

Existing IAM members are eligible for 15% discount on listed training prices.

Your Excellency offers professional accredited training through the SFJ Awards.

SFJ Awards are the Ofqual regulated Awarding Organisation for the Level 3 Award in Professional PA and Administration Skills and Level 4 Certificate in Office and Administration Management.

SFJ Level 3 Award
SFJ Level 4 Certificate

Reserve your place on the SFJ Awards Qualifications

Grow your confidence and study for an accredited, industry recognised professional qualification.
  • Ofqual regulated
  • Recognised by employers
  • Virtual online learning

RESERVE YOUR PLACE ON THE MINI MBA

Places are VERY limited for each cohort and every programme of our Mini MBA sells out fast.

  • Fully accredited programme
  • Virtual online learning
  • Recognised by employers